Modern day ******* and ********

Im highly disappointed at the gautrain service this morning. I used the standing machines to load funds into my gautrain card but the machine advised that the transaction failed and then I received a bank notification, notifying me that Gautrain has taken the funds from my account. I remained calm and went to the teller with my receipt but i was not assisted at all he said where is my claim receipt i told him i do not have one cause the machine never provided an option for one he said he can’t help me i have to go to the website and log a claim. I had to go back home cause i had no money to get to work now due to Gautrains faulty system and processes. If the machine is faulty why would it work and give me claim receipt never mind the money they took they still expected me to load more money to get to work.

Is this not day light *******, Gautrain is abusing human rights as it holds a monopoly in train travel in this country