Midrand Gautrain Station Bad attitude - nearly ruined race experience

Good day,

My name is Siya Mhlongo ***) yesterday we went to the Gautrain station in Midrand to catch a train to Hartfield to participate in the Nelson Mandela Race - upon arrival we informed the lady at the ticket desk that the organisers said the bus from Hartfield to the Union Buildings will be free - she was so rude and said we need to pay for the bus fare as there is no way the bus will be free and she did this to all the people who were coming and said everyone has and will pay for the bus fare, even when the couple in front of us were showing her the email for the race she ruidely just told them if they are not paying they need to move and she told us to pay. We paid as we wanted to avoid the back and forth, but when we got to Hartfield the bus was free we told the guys there why that information was not shared as we invited extended friends and family and now had to pay for bus fares no one will use. We get it your guys are under pressure to make sales, but please work on communication skills as she could've easily called the Hartfield station and got the right information and if she doesn't want to work on a Sunday she shouldn't maybe leave the job for someone who will have a better attitute toward communters.