LOST CARD, GAUTRAIN CANT HELP

I have loaded a 44 day trip four days ago on my gold card along with extra money for parking and busses, now I have lost my card today on the train and Centurion station refuses to help me to get my money back or to transfer to new card, I have shown Centurion station my bank statement indicating that the money has gone off,<br> <br> I have even registered my card online previously however they are still unable to help me, who in the world must we speak to get some sort of help?????.<br>