Losing MOney Through Red Tape

I know we have lost billions through *******ion, but here is a story of how you lose R 1500 through incompetence and bureaucracy.

Some time ago I reloaded my Gautrain card with R 1500, and although it showed on my bank account it never turns up on my train card. So I go onto the website, and they say I should take my ID, bank statement and card to the nearest station and then the process will be put in motion. I did this (went to Pretoria station), and the attendant looked confused and said I must go onto the website to ask for a refund. I went into my account and through their internal email asked what should be done. Again the answer came from them that I need to go to the nearest station. This time I tried Sandton. After some arguing that she cannot do it (must be on the website), she relented and gave me a form to fill in (I include a photo of it here). She indicated it would take between 7 and 14 days and my money would be in my account. A week ago (nearly a month later) I get a voice mail from Sandton station that they cannot do it because I need to go onto the website to claim. Today I go onto the live chat. Tell them my story, and gave them the form number. Their answer “sorry but we don’t have enough information to escalate it to Finance you need to go to Sandton station” The person did not even say goodbye he just left the conversation…. World-class hey? And just another way to get your money taken without your consent!