Lockdown trips not reimbursed

Gautrain is dragging their feet in reimbursing me for a monthly product that I purchased on 06 March 2020. When the country went into lockdown,Gautrain was also not operating, I had 40 trips remaining. Went back to work in June and was advised at their ticket offices to buy a new monthly product as the one I thought I still had was nolonger reflecting on my card. Submitted a claim, was only reimbursed for the product bought in June 2020 and not the one bought in March 2020. I have called over 10 times, spoke to Rushen and Khulu, my claim was rejected. I WANT MY MONEY YOU GUYS!!!!