Left stranded after Taking R1530 from me.

I loaded a month pass between Rhodesfield and Park station via the Gautrain app with the use of my MasterCard. My bank account was credited with the amount of R 1530 but the month pass was never loaded on my Gautrain card. Once I had submitted a claim I contacted the Call center and they told me it can take between 10 - 14 work days. This unfortunately means that I will not be able to get to work for 10 -14 days so I requested that I get the contact details of someone with more authority who can maybe process my claim quicker but they said they can't help I will have to wait the 10- 14 work days.

Gautrain is quick to take your money but take their time to fix THEIR mistakes. I urge everyone who reads this not to purchase anything online from Gautrain.