Invalid card message on a fully loaded active card

<p>I tagged into the station at hatfield station with my 35 day pass go to sandton my card says invalid.</p> <p>Can we really be this *********** that you cannot tell me why this this happening to my card, instead tell me that this is my problem and that I should apply for a refund which by the way I will only receive my money 7-14 days.</p> <p>My I add that this is a lie because I know people that have been waiting for 3 months to get their monies back.</p> <p>Exactly who is the customer here? why am I being inconvenienced because of your defective product? what should a person to be serviced appropriately? should we start going to the press, what?</p> <p>I still have atleast 20 trips left on my card, because of your inconvenience please tell me what I should do? perhaps spend more money buying single trips until I can get MY MY money back right, yes? because this is how we treat customers.</p>