***********,disappointing service at the Pretoria Gautrain station

I travel from Pretoria to Sandton and back everyday.This morning,their tagging system was not working when I drove in,and a security guard at the gate issued out tickets.

As usual,in the afternoon,when I got to the Pretoria gautrain station,I drove towards the exit,only to be told at the gate that I have to go back to the customer service to activate the ticket that I was given in the morning.I drove back to find a long queue,and we waited for an hour,while the manager gave us attitude,ignored us when we were asking questions,we all as commuters had places to go to urgently,only after an hour,the manager said we may drive out without tagging.Im utterly disappointed at the level of service that we received ,paying gautrain fees to get metro rail service , I don’t mind paying,provided that I get the service that I’m paying for,I’m annoyed.