*********** STAFF RESULTING IN DOUBLE PAYMENT

Good Day <br> <br> I am highly annoyed and dissatisfied at the level of knowledge the staff has which resulted in me having to pay additional charges. I travelled from Rhodesfield station this morning and needed to get to Illovo. When I got to Sandton, I got off the train, went to platform B but was unsure if I was at the correct place as I needed to get to Illovo. I went up and one my way approached one staff member and queried if I had to get a bus from here or the train to Rosebank and then the bus. She was unsure. I went all the way up before exiting the turnstiles and approached a young gentleman wearing a Gautrain tshirt before the escalators and asked the same. He advised that he did not know and I had to go outside and find out. When I got to the buses I was informed that I had to go back down and take the train to Rosebank then the bus to Illovo. This lack of knowledge from the staff cost me additional charges as I was billed again to board the train from Sandton to Rosebank, aside from me missing the train I should have got on if the staff knew anything and this leading to me arriving at work late. <br> I find this highly unacceptable. Card # ***