*********** STAFF

My gold card was damaged entering the Park station terminals. Upon trying to exit at Sand-ton my card could not work. I than went to the cashier (a male) and explaining to him that my card is damaged and that I do have another card and asked if it will at all be possible to transfer the cash on the damaged card to my other card. He proceeded to inform me that firstly firstly he cannot transfer the cash (which I understood) but what he told me next was just enough to get my blood boiling. 1 I had to proof to him that the card belongs to me (now how am I suppose to do this seeing that when you buy a card from them that they do not personalise it for you) 2. that I had to show him proof of payment for the money I loaded on the card (again how since I do not keep the receipts after it shows that the money is in fact on my card) 3. that I need to bring him a copy of my bank statement to show that the money came from my account (how if I paying cash should I have a bank statement) Then eventually a lady named Ella came who gave me form to fill in with a pen that does not work. I had to load R100 on my other card and still had problems with it as the card was not activated.