Horrible Service

Yesterday I got to the Katherine and Pongola bus stop at 16:10 in hopes of catching the Bus coming from Gallo Manor in Sandton that was supposed to arrive at 16:20 however that didn't show up, I waited and waited the next one should've arrived at 16:40 but that also didn't show up!!! at this point, I was soaking wet because it was raining and I had my work laptop with me! The next bus arrived at 16:52!!! I obviously went to complain at the Sandton Gautrain station - I spoke to a man who claimed to be the manager, he blew me off - didn't want to listen to anything I had to say and walked away and left me there standing! no explanation nothing! I then called this number *** - I spoke to a lady called Vuyelwa Mathonsi and she told me that it's due to load shedding and there's nothing they can do about it! none of these people felt a need to apologize sincerely - they basically told me to deal with it! a whole 40min delay??? I then went inside the train station to try and get to customer service I was told to speak to the ticketing agent by the name of Patricia - I got there and Patricia was briefed on what I came there for, she then ignored me and carried on serving 2 more people before she finally turned and spoke to me with an attitude telling me I should log the complaint online! None of the staff members treated me with respect because I am a black woman but I can assure you that if it was a white person they would have handled things differently! I was treated like a nuisance even though I pay for these services! Their staff is unprofessional and lacks customer service skills!