HORRIBLE SERVICE

I loaded a weekly product for Centurion to Sandton amounting to R537.00 on my card, and on Tuesday I get to Centurion station in the afternoon to pay for my parking ticket, the consultant tghen tells me that the card was faulty and that I would have to get a new card. when I asked what the process is , he told me it would be easier to claim on line for the trips I have remaining and that reimbur*****t would take 1-5 hours , I claimed online and when I followed up the next day I was told that the turn around time is actually 3-14 days! which is ridiculous! spoke to the manager Given Mlonyeni and he told me that he would escalate my query but he cannot gaurantee that this will be resolved and that it is now my responsibility to find the person I spoke to yesterday and have that person follow up on my claim! this service is crazy I am being penelised for what was not even my fault! i cannot travel because my reimbur*****t has not been done and people at this station are just passing the buc**** honestly the poorest service ever! money *****ing is what I call this! now I have to fork out money which I did not budget for all because I was given a faulty card to begin with!