HORRIBLE REFUND SERVICE FROM SYLVIA AND TEAM AT THE SANDTON STATION

I am very displeased with the lack of consistency that I am receiving from the Sandton Gautrain station. I submitted a claim for a refund of R2000 on the 6th of November 2019, was called by a lady named Sylvia from the station to bring the gold card in, took the gold card there and she called me again asking me for the same thing( which shows some incompetence) i called again on the (20th of November 2019) to find out what the status of the claim was and was told it had been completed and i should have the money back in my accound by Friday (22nd November) , it is the 25th of November today and i still havent received my money from them. I am sick of calling because i dont seem to be getting any joy,either someone is lying to me or not doing their job. Its not a small amount ,its R2000!!!!