Horrible Customer Treatment

The self service machine swallowed R400 of my daughters money, which is only refundable in 14 days. in that frustrating moment, we also had to deal with staff rudeness and no willingness to explain the process to us. Both the rudeness of the cashier and the process for refund as explained to us by the call centre is unfair treatment of customers. When the company is at fault, they should remedy the situation immediately.