Hellish Staff at Hatfield Gautrain Station

I use the train from Hatfield to Park Station daily and pay an exorbitant amount of money to use this service yet the customer service is monstrous, sickening, heinous and vile. I received service from the worst agent last night on the window when i could not get out of the station but it not end there even the staff around wearing the khakhi shirts and the security were just as useless, ineffective and completely unproductive. My incident started when i tried to drive out of Hatfield station but my ticket which i submitted then followed by scanning my card did not work, i was told to go to the window for assistance, that's where the most ghastly service started, firstly the agent behind the window was busy chatting to her collegue and completely detached to what my query was. She took my ticket and said it was possibly damaged and demanded an additional R20, which is completely absurd as I had made provision for this on my card, she said rolled her eyes and said nothing and just waited for me to pay or to go but I remember she did emphasise the fact that I could use the money already loaded on my card the next time I use the train, what if I was never to use the train and this was a once off, it means I would be sitting with money on my card which I had budgeted to the last rand but she was completely oblivious to the fact that this was just unfair practice. I went to fetch the unbudgeted additional R20 from my car and returned, I placed my card and card on the counter and she took the money, meanwhile conversing away with her collegue, I turned for a second and there was a second ticket issued and I had no clue which was the one I was to use to exit, she just continued to conversate with her collegue and I had to speak in between to get her attention to confirm which was the recently issued ticket, to her annoyance she had to answer me, and she did so in a most unpleasant manner, in a hurry to get back to ther conversation with her collegue, I proceeded to ask her further questions about what had happened and to her annoyance again she answered me with most vexatious voice pointing to my ticket to be used to exit. What happened next was her screaming at me telling me I should not reprimand her although I was asking for clarity on what just happened then to end it off she just shouting at me telling me I should not be speaking to her like that, not sure like what because I was demanding a service for which I had paid, which she was not interested in providing. I then just left after she made a gesture with her hands and for me to go away and refused to give me her name.

I approached someone called Thomas and asked for the agents name and he said I should go back and ask her, I explained to him that she refused, to round off this useless individuals story is just to say he was ***********, ineffective, worthless, ineffectual, incapable, inept, inadequate and absolutely hopeless. I asked for the supervisor he told me the supervisor was around the station somewhere and could not be reached, He insisted that waiting for the supervisor would prove ineffective because the supervisor was just going to note the complaint and not be able to resolve my issue at all, instead my issue would be escalated the next day, he said I must note the time, write my complaint and submit it to wherever because I was not going to get assistance at the station especially from the supervisor.

This level of service is lamentable.