Harassment by security officer

I used the Gautrain on Friday, 20 October and again on 22 October 2023. The two stations I got on and off at were Hatfield and Rosebank. The ride and the service on the train itself was excellent. On Rosebank station I found friendly and helpful staff. At Hatfield my pleasant experience was marred by the female security officer on Sunday. I was waiting inside the station after my ride, to quickly eat a sandwich and then use the toilet, before I would continue my journey by bus. if I had gone out I would not have been able to return and use the toilet before embarking on a long journey by bus. She harassed me twice and chased me away. I asked to see the manager who told me I have to keep the "house rules". Nowhere I saw any information as to "house rules" He came across as a micro-managing school prefect. I was not eating on the train. I was just sitting down outside the toilet area at the entrance to the Gautrain, disturbing no-one and making no mess. I am wondering if these persons are employed by the Gautrain or is it a contracted security team. I am wondering if the Gautrain wants returning customers. I am wondering that if they do, why such people are employed who lack emotional intelligence, which in my mind is a prerequisite for interacting with customers. They bash the very people whom they are supposed to help and protect. I am wondering if this was not an incident of bashing older and white persons.info