Great Customer

I happened to be one of the customers who don't frequently travel with Gautrain and in saying don't read the fine print or go on to the website. I wasn't aware that you should use the same card through the journey. I tagged two different bank cards in error and realized there came R200 penalties on both my debit cards. I queried with the contact centre ,Reshen (pardon if its incorrect) has been helpful, my query has been escalated and resolved and I eventually got a refund. I appreciate the assistance and good customer service.