Gautrain swift refund on monthly product

I loaded a monthly product on Saturday 04 January 2025, but noticed it did not load on the 06th of January 2025.

I reported (sent email) and logged a claim (online) on Monday 06 January 2025. I received my refund on Friday 10 January 2024.

It was an efficient duration but I wish Gautrain gave you some kind of 'token' to travel with while waiting for your money as, the very same product that did not load is the money I would be travelling with.