Gautrain stole my money

I purchased a weekly pass today and was debited 2 different amounts as the first attempt told me teu again later , i tried later with an additional R100 for my bus...

When i needed to use the train. All that wasnt loaded

So firstly R786 was deducted from my account then not a cent on my card?

The online claims take between 4 WORKING days to 15 working days... How do we get to work when you ripping us off

I Need transport money and immediate assistance