Gautrain station CANNOT be TRUSTED!!!!!!!!

Lets just start of by saying their refund process and communication is 0/5 stars.Literally!!!!!! On 21/07/2025 I load money on my gautrain card,however on the system it showed transaction cancellation however on my side it showed transaction approved and the money from my account has gone through,my gautrain card still shows zero funds.Anyways I go to the front desk at Centurion and let’s just says the are extremely Slow!!!!I literally waited more than 15 minutes just to be assisted and behind me the queue was pilling up,due to them being slow. Anyways Finally then she assisted me and gave me a note ,for Rose bank station stating that I can pass through,because of the situation that shows the cash has gone through and it shows cancelled ,then she also stated to me that this will be my pass,and if within 48 hours if there is no refund,come back . This morning I am at Rosebank station,About to board a train ,I show them this and they told me it was only valid for yesterday,and I need to load and I explained to them that this was suppose to take me until Wednesday morning and I told her what centurion station help desk told me,den after couple good minutes later (Mind you I even missed a train and got late for work)she phones centurion station and starts to communicate.Finally they decided to let me through and the lady at Rosebank told me that for later I need to load. It is literally 3 days before payday,I didn’t budget for this mess to happen,and now They still want me to load again and this refund takes up to 48 hours . There is alot of other issues that took place,but this one really had me and i am fed up . What Am I suppose to do now!!!!!