Gautrain *******

<p>I travel every single day on the gautrain from centurion to sandton and back.. Today the 23 August 2016 I returned from sandton and went to the ticket office to pay for my parking for the day in centurion as I had parked in the parking lot.. According to my knowledge the price for the parking for the ay is R20, this I know because I had payed this before, not long ago too.cThe cashier had asked me for 20 rand.. I handed her a 50 rand note and she issued me with R21 change. I then asked her if its not supposed to be R20 for the parking for the day? She mentioned to me that she loaded so that i have enough to get out, which in essence should have been R20 and NOT R29. I mentioned to her that i kjow the price is R20, and she contined saying that Theres nothing she can do as she mad e amistakle and loaded R29. I told her that i had needed a R30 change as i had made plans to use that R30 for my personal use. She kept mentioning that theres nothing she can do. Sureely this is not a fault on my end, as i know the pirce is R20, and she was at fault. Had she had given me the R10 owed to me from her pocket, she would be R10 less AS WHAT I AM NOW!!! I am terribly disgusted that me being a loyal customer for Over 3 years, i get ********** with a R10, a simple measly R10!!!! </p> <p> </p> <p>I really did not expect this from such a reputable company. She mentioned to me the policy of applying for a Refund which would take 7- 14 days. She also made it sound like "Take your R21 change and go" when she mentioned that the applying for a refund process will take 7-14 working days.</p> <p> </p> <p>This really had put me in a inconvenient way, as i had needed to get something personal for myself, but what short THE R10 THAT IS OWED TO ME. i literally had to drive all the way home in laudium to collect a R10 from my wife and then drive all the way back to centurion to buy what was needed.</p> <p> </p> <p>This is absolutely insane.</p> <p> </p> <p>I know im going to be getting a phone call or email with an apology etc etc etc.. </p> <p> </p> <p>But im making it perfectly clear from now already, i am NOT going to be waiting 7-14 working days for a R10 refund, i have the slip, i have whatever you need, I will have this by latest tomorrow afternoon at 6PM.</p> <p> </p> <p>Yes, i know its just a R10, but if this has to happen 10 times in a row, that will make it R100!!!!</p> <p> </p> <p>SO please, i expect your call, or email stating that my R10 is ready!!</p> <p> </p> <p>Thank you..</p> <p> </p> <p>Regards</p> <p> </p> <p>Terribly Disgutsed!</p>