Gautrain refund

Good Day I lost my card on the 30th October which had an a substantial amount of money to get me through the month as well as bus trips to and from the station I logged in a refund claim ( 114808) on the 5th November 12 days later after numerous calls ; and interaction from the staff at the station I am being told it will take 3-5 days another will say the funds have been realised . I am not sure if they are aware that it is costly getting around with the train and bus having already paid for the month . I now needed to get a new card as the previous was blocked I now have to load more money daily to get to and from work . Their refund process can be a bit more better especially for such a big company all these stories are tiring now . Just refund me.