Gautrain frustrations

1. When one submits a concern or complaint on the Gautrain App there is no response, and one never hears from them. 2. When you pay upfront for a monthly ticket you cannot buy your next monthly ticket until all those rides have been used. You should be able to buy it when you have the time to queue at the ticket office. 3. Sometimes the trains are not synchronized so when your train arrives at a station, the next train going in the other direction has left already, leaving you to wait unnecessarily.