Gautrain debiting money they should not debit

So on the yesterday 17 February 2024 myself, my wife and our kids(1 and 6) took a Gautrain from ParkStation to Midrand then a bus to Mall of Africa then back with a bus then train to ParkStation. We have 1 Gautrain account which is under my name and on that account I have my wife’s credit card which is under my name, my daughters debit card under my name and ma virtual card. I used my virtual card for parking and terminals throughout while my wife and daughter used their cards throughout and to my surprise today 18 February 2024 I receive an email and a text message stating that R240 will be deducted from my wife’s credit card(under my name) since I have checked in with a different card. I then called the call center where a lady literally told me that I have to wait until then deduct the money then follow the claims process through finance, I told her I can not do that and want to speak to finance since I don’t want a cent debited for anything I did not do for which she said that I can not speak to finance at all and she can not speak to them. I then told her I rather block the affected card until the date passes. 1. Gautrain this is really an inconvenience, how come commuters have to wait until you debit for them to reclaim their money ? 2. In my case since the fault is with your systems when you debit are you gonna credit me with interests in money debited ? 3. When you credit does it go straight to the card you debited form or to the profile ? I am not a regular commuter and only took the train because I wanted my kids to be in a train