Gautrain cheats customers because they want to charge admin fee and website not user friendly ,too many undisclosed information

Gautrain system not user friendly and it is costing customers extra.

Im suprised such a big company why it implement such stupid webside,especially logins for gautrain cards. Staff at the stations not trained ,dont know nothing. The only thing they've been train for is to collect cards payments.

Yesterday i thought i lost my card because it wasnt on my wallet. I bought a new card at park station and filled a single trip. When i got to malboro station i asked the lady who was selling cards if they can transfer funds from the card i lost to my new card. Her advise was for me to block the lost card and go to claim on my profile. I did as she said and processed the claim.

It gave me the message that refund will be done is 24 hours after the confirmation of claim has being logged. Today i recieved an e-mail saying something different. That claim will be done in 14 working days. For heaven sake,that my budget for the month to work. If i had to wait for 14 days before i can be refunded ,what i must supposed to use to go travel to work.

Today i found my card and i tryed to unblock it and cancel the claim online as it is going to take long,guess what? There is no unblock and cancel claim option on their website.