Gautrain charging over and above

<p>I bought a gautrain gold card, after 5 months of use it just stopped working on busses and train stations.</p> <p>When swiping it on busses and train terminal gates just nothing happened. I got nored light and message saying ''invalid card'' nor did i get a green light to say my card is ''valid''. My card was just not registering.</p> <p>When asking in Midrand train station how i could resolve this i was very rudely informned that the onus is on me to 1)pay for a new card</p> <p> 2) get bank statements to prove that i had loaded my faulty card to begin with</p> <p> 3) that i need to pay a refund fee to reverse the money already loaded on the faulty card.</p> <p> </p> <p>Skip forward a month and I have the excact same problem again and nobody wants to assist me. They want me to pay for ANOTHER CARD and want me to pay for ANOTHER REFUND.</p> <p>Do i need to keep paying for new cards when there is nothing physically wrong with them? Nobody can tell me a possible cause for this happening and nobody can assist in an alternitive solution?</p> <p>Really you just keep shrugging your shoulders and say pay up?</p> <p>I use the gautrain bus and train services everyday and nobody can assist.</p> <p>Does a card get manefactured to only last a mere 5 months?</p> <p>I doubt I'll get any feedback since they switched to a government owned service...</p> <p> </p>