Gautrain Centurion

<p>I know Gautrain do not respond, but maybe, just maybe will Jack van der Merwe Gautrain CEO read how bad his company is run! And will he be ashamed about that. Ja right he is probleby very glad he is a government entity otherwise he would know his company would be bankrupt by now, the bad way it is run. Anyway...</p> <p>This morning 9th of March 2017 at 05:33 arriving at Centurion Station the boom gates for access to the parking did not work. We were given normal paper tickets. All fine not the first time. This afternoon we arrive back and the chaos starts. The paper base cards was not pre-loaded. The problem is you only find that out when you in the queue to exit at the gates. The only people at the gates is the totally *********** and rude so called security people just ignore you and send you from here to there. It cost you to go all the way back to the so called “customer care” and be greeted by yet another *********** Gautrain person that do not understand what was going on and have a lot to say that we have tickets and did not clock in. So number one, we were hundreds of people that have and will have the same problem today. Surely Gautrain can think ahead and be ready at the stalls with loaded ticket to give people to get out of the parking without frustration, for a problem CREATED BY GAUTRAIN! Secondly alert the Gautrain personal at the doors to tell people that they will have problems getting out due to the problem CAUSED BY GAUTRAIN and direct them to get a pre-loaded ticket so that your customer is not frustrated and have, on his own, sort the problem that is CAUSED BY GAUTRAIN. TAKE RESPONCIBILITY! I know Gautrain is just yet another government company standing in the queue for tax payer’s money and that is the number one problem. </p>