Gautrain Card Expiry

I am highly upset about an incident at the Centurion Station. I am not a daily commuter and therefore don’t get all the notifications on the train, which I also don’t think is a fair form of communication anyway. I’ve had my Gautrain Card for a couple of years and never was informed that it was going to expire. The fact is that there is a balance of R52.50 on the card which now seems impossible to claim, as I apparently need proof of payment that it was in fact me who paid in the money. That is totally absurd as I doubt that any people keep receipts for services of this kind. In the end what should have been a R70 trip ended up in a R138 trip. There are lots of families that make use of the Gautrain only every now and then as outings and how are they supposed to know of expiring cards. It is actually disgusting that a company like Gautrain can go ahead and ***** money from individuals in this manner. According to your website the only way anyone can claim refunds are to provide bank statements. This is private information and not relevant.