Friend wrongfully fined R303 due to a systems error. Teller rude and unhelpful.

Yesterday, My friend and I travelled from Rosebank to Hatfield - and back. Both of us purchased cards and topped them up with the same amount and both of us checked in and out of the Hatfield station from rosebank.

Upon checking in to the rosebank station, my friend’s card appeared not to work, but eventually let her through. Mine did work, however, and we were both in Hatfield during that time. We even have photos to prove it.

When we got back to Rosebank, my friend's card did not let her check out. When we approached the teller, she was extremely unhelpful and rude and demanded that a fine of R200 as well as penalty fee of R103 was to be payed or else she would call security.

This, I believe was a fault with the machines and not with my friend's card. Why was she forced to pay this fine, and why was the teller so impatient and unwilling to hear our side of the story?

Please look into this issue Gautrain, we feel that we were unjustly treated and that the fine and related charges should be refunded to us. If necessary, we would request to see camera footage as it will show both of us entering and leaving both locations, and prove that it was not my friend’s fault and she was wrongfully charged.