First World Business With Third World Substandard Admnistration Sklls

<p>Gautrain does not care about the welfare of the customers. Instead, they just care to feed only the fat cats or shareholders, but to take care of their customers, their source of income, their livelihood is treated with the utmost disrespect and not ethical in any way. </p> <p>I have had to request a refund on my Gautrain Gold Card which will no longer be required for the rest of the month of August and also to consider that the 35-day pass expires the end of August. I requested a refund are Rhodesfield and was told that the refund will take 4 to 7 working days to be paid into my banking account, but was also not given any documents or reference numbers for the request (taking into account that the document completed contains the Gold Card Number my ID, all my personal information etc.). When I contact customer care to determine the status of my refund, I was then told that I do not have the reference number and that I must return to obtain such number and also to register the complaint on the Gautrain Website. I did that the same day to insure the refund to be finalised now without any hiccups.</p> <p>At Rhodesfield, I observed then that the attendant completed another set of documents from the originals and the handed me a copy of the original application in my handwriting and then cross referenced the documentation. I then immediate contact customer service again and spoke to the same lady i spoke to earlier. I then quoted the reference number I received and she then escalated the query.</p> <p>On Monday morning I received a call from the offices of Rhodesfield where I was informed that application was declined for the reasons given. I stated clearly to the lady that the ticket will expire and that I cannot use the ticked for the duration of the month of August due to the fact that I will be traveling and that the purchases will expire if I don’t use it. The lady then informed me that I can only be refunded after the ticked expires unless I blacklist the card and then the card will no longer then be in use. I instructed her to blacklist the card then f that s the only way i can receve my re-fund. I have submitted all supportive documents namely a copy of my ID, the receipt of the purchase, my bank statement reflecting the transaction and my banking details.</p> <p>When purchased the card it took Gautrain seconds to take my money. Now, to get a refund done I was firstly told at Rhodesfield that it will take 4 to 7 working days. At the Customer Care I was told it will take 7 to 10 working days now I get told it will take 14 working days. </p> <p>After my dealing with Gautrain and being a monthly user since October 2015, the "Eco Mobility Drive" it is clear to me that I am doubting their business integrity and ethical business practices.</p> <p>Shame on you Gautrain. You got my attention, but have lost it with your poor administrative processes and no sense of consistency and consideration for the welfare of your customers. Thank goodnes for your customer care number that did'nt work since yesterday 18.08.2016, I managed to get hold of your refund department at "Headd Office" and it was the determne that no documentation or a refund was receive from Rhodesfield since 05.08.2016. Thank you to the help of these ladies in the refund department i am now infomed that the refund is loaded but will not be released due to non availbility of staff to release the paymnet on a Friday afternoon. Typical "Fat Cat" syndrome. Why should you care about your lifelyhood?</p>