Faulty Gautrain gold card

<p> To Whom It May Concern<br />I've recently purchased a gold Gautrain card that does not work with your system. I bought the card at Rosebank in August and since then have struggled to get in and out of the stations and parking lot. I now can also not use the buses to get to work.</p> <p> </p> <p>I have missed meetings, been late for work and I am very upset that no employee at the Gautrain can assist me. I simply want my trips and cash transferred to another card that works. So many extra trips have been deducted from my card during the past month, that I can no longer get to work. This is a system error that your card has caused.</p> <p> </p> <p>The magnetic strip in the card is faulty and no one at the Gautrain in Hatfield or Rosebank can help me. I've spoken to so many employees and no one cares. This is your issue that has cost me so much time and money, and I am very unhappy. Please respond and tell me what you are going to do to assist me today.</p>