Failure to Refund an incorrectly loaded card.
<p>On Monday, 22 Aug 2016, i loaded my card # ********** ********** 0 ********** 8827 incorrectly for 35 days pass from Pretoria Station to Park Station instead of Pretoria Station to Rosebank Station. I then followed the necessary refund procedures in order to get this resolved.</p> <p> </p> <p>I was then send from pillar to post and eventually adviced to log a query with Head Office, which i did. To this day, no one has assisted me... resulting in me being stuck with a product that was incorretly loaded thus, over spending as a result.</p> <p> </p> <p>I would have thought Gautrain does things differently in the public transport space but i was wrong. It is as bad as other public transport and i shall not return to their trains anytime soon.</p>