Expiry of trips & bad service

<p>I'm very angry at how I was treated yesterday by the Gautrain staff at Sandton. On the 22 May 2016 I bought a weekly pass from Hatfield to Sandton & only used it on the 22 because what I was attending at Sandton was postponed to the 29th May. Yesterday I got to Hatfield station proceeded to the booms to the train platforms & it showed that I have 10 trips, but upon arrival at Sandton when I tried to go out to my surprise it said I have insufficient balance for me to pass, when I asked the guy at the till point he told me that my weekly pass have expired so I need to pay in order for me to pass.. I was forced to buy another weekly pass with money that I didn't budget for & I didn't have time to complain as I was rushing to attend my classes.</p> <p>1) How am I/are we supposed to know that the weekly/monthly pass expires if not used?<br />2) There are no signs or messages that informs us as passengers that our trips will expire if not used.</p> <p>This is not fair customer care practice on my side & I must be compensated my money back for the trips that I didn't use.</p>