Every advert talks about "speed" but response times are quite the opposite

Hatfield to Sandton in a tad over 36 minutes yet requesting a refund seems like it will take 3.6 years.

It is clear then that the stereotype is true - whereby large monopolies are quick to take our hard earned money and will take their sweet time responding when it concerns a refund.

Yes, as a patron I will continue to use your services, but on principle I would like the assistance I deserve when requesting my R650.00 refund because your cards "expire" as they become too old for the system - something I don't have control over as a consumer.

I'd expect a manager to contact me to resolve this issue.