Disgusting service gautrain9 (rail user). i and st

I got off the train to find that my car had a flat tire, unfortunately it took me about an hour from getting off to getting assistance to change the tire. When i went to leave the boom gates, it charged me R100 instead of R19 When i got to the ticket place, i found a woman who told me that she cannot do any about my situation i had to pay R100 if i wanted to go out. i requested that she call her supervisor as i missed the 60 minutes cut off my a few minutes. The supervisor starts addressing me in Zulu because maybe i look Zulu she then proceeds to tell me that how is she to believe that i was changing my tire and not loitering, i tell her that the guards assisted me she can go and call them to confirm, she tells me that the guards have changed shifts . She tells me that she is the manager here and not me and i will not tell her what to do, it is her decision and if i do not pay then my car will sleep here. i asked for her name and details which she refused to give, after arguing with her she eventually tells me that her name is Sizakele Innocentia Molou and makes a note to say that i am liable for R100 parking fee because i checked out at 18:17 and it is now 19:23. .