Disgusting service by Melusi Sibeko

I use gautrain daily to commute to work as I find it very efficient and convenient to commute to work compared to using my car. I stopped loading my gautrain card when the contactless bank card option was introduced and had no issues until today. When I got to park Station in the morning, the tagging system could not read my card and kept on displaying a try again message. I was advised to keep trying until it finally read my card and I got in.

When I got to Sandton station, I encountered the same problem when I wanted to tag out. The system kept displaying a please try again message and some lady(I didn't get her name) , advised me to go get my card analysed at the ticket office. Before I could get there, she called out to a guy by the name of Melusi Sibeko to assist me. The guy had an attitude from the get go and told me I did not tag in. How in the world did I then get into your station if I had not tagged in????

Ke kept on dragging and I asked him to come up with a solution for me to get assisted as I was starting at work at 8am and it was already 7h50. He rudely gave me back my card and said I will be assisted at the ticket office. There was already a long queue of clients who came after me and when I asked him to assist since I had been standing there for a while. He pointed his fingers at me and told me I have an attitude. I told him I do not appreciate him pointing his fingers at me and he laughed... Turned to his other colleagues and said something and they all laughed.

I had to stand in the queue, already delayed and by the time my turn came to be assisted I was asked if I do not have a gautrain card of which I handed out. My gautrain card was then loaded and I was told to go out using the card. The lady who first assisted me was on a phone call regarding my card and after the phone call she told me nothing had been charged on my card.

When I got to work I checked my bank statement and to my surprise I was charged for the trip (which I expect to get a refund for) , meaning I have been double charged. Not only am I very appalled and unhappy about the service I received but also with the way all your staff handled my query.

Melusi Sibeko has a very disgusting attitude and poor service for someone who was wearing a bright yellow top written Customer service when he Clearly has none.