Disgust service

I loaded my card in the Morning and was told to wait for 30min as the money will reflect. It's not 17:53 and the money hasn't reflected. Spoke to the service desk and was told the guys at the station will be able to assist I get there they cant. This is a way that gautrain forces its clients to reload because I had to reload.. what if i had no money to reload would i have been expected to walk home because that seemed to be the solution from the bad attitude recieved from from the guys at the rhodesfield station.cant stand institutions that have no regard for ordinary people.