CUSTOMER SERVICE NON EXISTING

I was kept at marlboro station for more than 30 minutes because their system stalled the packing ticket. i made a call to the guy for is working at the ticket counter and he told me for me to exit their premises i should pay R15 , i explained to him that i was just dropping off someone i can't pay R15 for a drop off ,and i told that its not his business, all he knows is that i need to pay R15 or else i won't leave the premises. i asked him to etleast call his manager ,he refused ,and was laughing with some customers , saying to them he has made me angry. he then finally decided to call his manager , zakhele, who also refused to speak to me when i requested to speak to him , and finally after some few laughs told the guy to open for me. i really felt humiliated , frustrated and angry , worst thing is this guy told me he is just following rules ,and he is not in a position to loose his job over R15. If i knew that i have to pay for a drop off , i would have brought money to pay , but my brother always used gautrain and for all the times i have dropped him off i never had to pay ,and to be humiliated like this ,for a mere R15 is disheartening.