Customer service - Khulo, Given from Gautrain contact centre

To Khulo and Given at your Gautrain Contact centre

A thank you for your assistance today with my follow up on my claim submitted last week. I came across an email from your refunds department today requesting more information and was sent earlier today. My apologies as I last check in on my emails 2days ago and that call was without being aware of the email received. Thank you however for the feedback received as well as the promise to have the matter escalated and to return my call with feedback.