Crazy Bus Driver

<p>To whom it may concern,</p> <p> </p> <p>This morning at the Midrand Gautrain I was subjected to verbal abuse from one of the bus drivers. He was driving the bus with the registration BC34HN GP. (I even have a picture of said bus drive pointing his finger at me)</p> <p> </p> <p>I happened to ask the Bus driver at 06h44 at the Vodaworld stop, why we were waiting, as the bus just stopped there without any warning or notice and the bus driver walked out of the bus while it was still running (engine on ) and walked to the robots to some aunty who sell fat cakes. He then proceeded to walk very slowly back to the bus and sat there still.</p> <p> </p> <p>I enquired as to the reason we had stopped, and then was subjected to a torrent and slew of insults. I advised the driver that I was seeking information/reason and justly so as he is not doing me any favors however this rather is a service that I pay for with my hard earned money. He continued spewing all the vermin he deemed fit as I kept silent.</p> <p> </p> <p>When we got to the Gautrain bus station, I walked off and he told me "get off my bus you *****" and a whole lot more that can’t really be translated, To which I rep**** in my home language "uzonya" loosely translated it means "Jy sal ***a". I walked into the station and asked the security men what the procedure for complaints was. I was showed to the building where all the bus people work.</p> <p> </p> <p>I went there only to find that the manager (fat, African male, bald head) was worse than the bus driver. He told me he wouldn’t assist me because I was swearing (they all stated that the heard my "uzonya" that I said at his driver and they heard me, and that they did not hear the driver. There were a group of men, while I stood as the only women being yelled at by all this men.</p> <p> </p> <p>I am seething and still in tears, as I’m sitting at work having arrived very late in the first place. I expect severe repercussions to be effected to this particular man and his supervisor. This is mere taxi behavior and not behavior we expect from such a highly esteemed company. In expect that this matter will be dealt with urgently. And that these disgusting men will no longer be allowed to serve the community that they so clearly cannot respect. All because of a single question. He could have simply advised me that it was procedure for him to stop and wait for ***s to fly, before telling me how I want to change the Gautrain rules and how I must ****** off.</p> <p> </p> <p>I eventually spoke to the station supervisor Sylvia, who was very sweet, she gave me a glass of sugar water to calm me, and advised that she would escalate to her manager, who will then escalate to the Bus Services Manager Nathan.</p> <p> </p> <p>Please , please assist.</p> <p> </p> <p>Regards</p> <p>Zola Sibisi ( very mad customer)</p> <p> </p>