COO does not deal with operational issues according to PA

<p>ON 27/06/2016 AT AROUND 07:30AM I HAD VALIDATION ISSUES WITH MY ACCESS CARD AT PARK STATION. ONE OF THE SECURITY GUARDS ON DUTY SAID I CAN PASS AS MY CARD WAS ALREADY VALIDATED FOR ME TO BOARD THE TRAIN. YESTERDAY MORNING WHEN I WANTED TO ACCESS THE STATION I WAS NOTIFIED THAT MY CARD HAD BEEN BLACKLISTED DUE TO TAILGATING. I THEN ASKED THEM HOW CAN THAT BE AS MONEY IS ALWAYS DEDUCTED FROM CARD EVERYTIME I ACCESS THEIR PREMISES. THE AGENT I SPOKE TO MADE COMPLETE A REFUND FORM AND I HAD TO BUY A NEW CARD. SHE FURTHER ADVISED THAT I WILL BE CONTACTED TO ARRANGE A REFUND OF THE MONEY THAT WAS ON THE TAILGATED CARD. THIS HAS LEFT ME OUT OF POCKET AS IM NOW FORCED TO PAY FOR SOMETHING THAT IS NOT OF MY OWN WRONGDOING. WHEN I CALLED THEIR CONTACT CENTRE A GUY BY THE NAME YUSUF CUT THE CALL AS HE HAS MUCH MORE IMPORTANT THINGS TO ATTEND TO AND IM CLUTCHING AT STRAWS. I PROCEEDED TO CALL THE CHIEF OPERATIONS OFFICER AND SPOKE TO A LADY BY THE NAME OF LONA LEON WHO WAS HELPFUL AT FIRST BUT THEN LATER ON TOLD ME THAT THE COO DOES NOT DEAL WITH OPERATIONAL ISSUES. HOW DO THEY EXPECT ME TO GET THROUGH THE MONTH NOW THAT IM OUT OF POCKET AND I MUST CONSTANTLY CONTACT THEM AS IF ASKING THEM TO DO SOMETHING OF THE NORM. I WANT THEM TO REIMBURSE ME THE MONEY THAT WAS ON MY CARD AND REIMBURSE ME FOR THE MISERY I HAVE HAD TO GO THROUGH DUE TO THEIR POOR SERVICE. </p>