COMPLAINT

COMPLAINT Ticket nr for refund: B11029 This is ridiculous. I have purchased a month ticket for the train on 30/09/2018 via the website. The money was subtracted from my bank account but not allocated on my card. I was sent back and forth between the call center and the "window" at the Centurion Station. Only at the end of October did I manage to get the correct info and I submitted my refund claim on 01/11/2018. I was told 10 to 14 days for the refund to be paid out. When I followed up on 14/11/2018 I was then told 14 working days. The lady I spoke to said that she will escalate the matter. No feedback. Yesterday was 14 working days and once again I followed up as I have not received my refund. Today I have called three times to follow up on my refund with no success. Each time I am advised to call back in an hour. I now have spoken to a manager with no success I need to wait another 4 to 5 days. This is ridiculous!!!!