1 reviews | Active since Mar 2017
Complain and Help.Very Very poor services at Pretoria Gautrain Station
<p> </p> <p>Hi Guys</p> <p> </p> <p>I really need help.Gautrain is becoming poor standard and its customers are starting to loose confidence on it because of the illing staff at Pretoria Station.In the morning the gate are being opened late and people wait for a long queues Please read this story below.</p> <p>I wrote this email below as Gautrain Traumatised to and see how I wrote to them and see their respond</p> <p>“(To Gautrain)Morning Sir or Madam,</p> <p>This is morning of 23February 2017, I was so terrified by Gautrain services and the services I received was extremely bad in the world.I was catching a train in Pretoria station at 05:24 and 05:27 to Sandton.There was a lady who was helping me at the glass door and her name was Tlhomisane.I was buying 35 day pass ticket with a gold card no: ********** ********** 0 ********** 8643 and my trace number on the receipts is 158563 and 158562.They lady asked me to swipe a debit card twice ,It took R2332 first and she could not load a gold card,Then she said I must swipe it again for the second time ,then it took R2332 for the second time meaning R4664 went out of my standard cheaque account.Then she called her very *********** manager or supervisor who took 15 minutes to come and help me.I missed 05:32 train and I could not attend my Executive meeting.She told me that there is nothing they can do.Really this is very poor customer services that does not care about customer first principle.These people cannot serve South Africans who are Doctors and Executive who rushes for Airplanes at the Airports .Now I requested a refund ,even now Gautrain did not refunded me.I filled the forms at the Pretoria station and also spoke to Delphy Raseala at the head office .I gave her eeverything andthey told me about 48 hrs.Even now ,I could not buy groceries for my kids because Gautrain took R4864 .”</p> <p> </p> <p>They apologise and promised me to be refunded within 48hrs.Since 23Feb17,Gautrain did not refunded me yet.My email is ********** cell number is ********** 552.</p> <p>Please help me,I do not have money at All and please remove thecurrent staff in Pretoria station and give them another role because people are complaining about them ,atleast Gentlemen are trying hard but this Tlhomisane and her supervisor shoulp be removed there and bring people that will serve Gautrain customers speedinly and solution driven.</p> <p> </p> <p>From: Delphy Raseona ********** <br /> Sent: 01 March 2017 02:57 PM<br /> To: Kgarimetsa, Michael (MK)<br /> Cc: Khathutshelo Mashamba<br /> Subject: RE: Very Very Urgent</p> <p> </p> <p>Good day Michael</p> <p> </p> <p>Thank you for taking your time to write to us</p> <p> We apologise for the inconvenience, please note your query has been escalated to the bank, I assure you that your complaint will be handled urgently.</p> <p> Please give us until tomorrow and I will also keep in touch</p> <p> My apologies for the late respond.</p> <p> </p> <p>Best Regards,</p> <p>Delphy Raseona <br /> Finance Revenue Clerk</p> <p>Bombela Operating Company (Pty) Ltd<br /> Tel: +27 (0) 11 ********** </p> <p>Fax: +27 (0) 11 ********** <br /> Cell: +27 (0) 76 ********** </p> <p><br /> e-Mail: ********** <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>