Complain

During 2018 Gautrain strike I couldn't use my card for two weeks. when the strike was over my trips expired. When i logged a query to be reimbursed for the expired trips. my claim was rejected. because i used the card since refund request. They are saying i must apply for refund and not use the card afterwards. my concern is i bought this card to commute to work on daily basis, so i find it difficult to not use the card after a refund claim is submitted.