Commutors wait 7-14 working days replacement card

Hello Peter <br> I am a daily commuter of the Gautrain, between Midrand and Rosebank. On Friday 21 Aug at 09h45 I loaded my monthly trips plus bus fairs. All this totalled R1522. I only used one trip in the afternoon. However, as I was trying to use the card this morning I realized that my card is missing. I enquired on the process at the Rosebank station and was was told to hand over the tillslip so the card could be blocked for further usage. I did same. I was also told to bring my bank statemet for the cashier to complete the refunds form. <br> My main concern is that though one has produced so much proof etc Gautrain is telling me to wait 7-14 working days. <br> I am currenttly dependant on only one salary and I doubt i could ever be able to wait this long.Please Gautrain speedy my request . You are working with people and just tossing numbers such as these to your loyal customers is not helping much. How am I supposed to travel in the interrinm? I tried calling *** & the poor receptionist battled to find someone to help as no one is answering. <br> When Gautrain is in trouble (faulty lines etc) they are able to plead with us and expect us to understand yet they are difficult to us.