Call centre agent hangs up when she can't understand a question

I was calling to ask if the Midrand to park train will be running. I was told no. I then asked about what happens since there is a strike and I have a one month package for the train-in terms of its expiry. KHOLO was the person I spoke to who rudely hung up on me while I was selling clarity about the refund and when exactly I could apply for it. She was not understanding me. The call happened today 30 july at around 6:51 . Please listen to the recording and maybe recommunicate how to deal with clients with KHOLO from the cal centre. This is disgusting service.