Being ****** by guatrain

on the 24th of October 2018 at 16:00 I left on the rhodesfield gautrain station to do an event in sandton , there was a 30 minute delay on the train usually the train leaves at 20:35 and because of the delay it was mend to leave at 21:05 , I arrived at the station before 9 and waited for the train but was advised that the train already left and I have missed the train , please note it was more than just myself as everyone arrived latter due to the delay of the train , I then phoned someone to pick me up to take me to the rhodesfield station to get my car , at arrival they were closed and I couldn't get my car , I was told because I didn't leave from sandton to go back to rhodesfield I now have to pay R 200,00 and if I left on the train I would of paid R75,00 for the parking , this is ridicules as they can look at my card number and see I was tagged in and ready to leave from the sandton station back to rhodesfields , I'm a single mom working 2 jobs , I dnt have an extra R 200,00 just laying around I wasn't planning on leaving my car and the train was delayed , I phoned every single manager and team leader no one is willing to assist as its the rule , surely they can see I was planning on leaving and also look on the camera to see I was there to pick my car up , but the gate was locked , the service I received is terrible as I'm being ****** for something that's out of my control , I tagged in at the sandton station to go back to rhodesfields , its not like I wasn't planning on not going back with the train they can check on the system I'm not happy at all with the service and wont recommend the gautrain to anyone its convenient with time but in the end of the day its cheaper to drive by car