Bank account double debited

On 02/09/2015 I purchased a 10 day pass - Midrand to Park - and I used my cheque card to pay. I later realised whilst checking my bank statement that my account was debited twice for the same trip. I then reported the matter to the Gautrain Midrand station on 05/09/2015 and Yoliswa May assisted me with the process. She then told me that the refund process will take +14 days - refund application A007319. I went back the last week of September to follow up on the progress and was told the refund was not ready and the Finance people has already knocked off and they will follow up the following day and get back to me. I have followed up on 3 more occasions and every time they make a copy of my application form and promise to phone me to no avail. I went there again yesterday and Yoliswa May was the one who assisted me again , same thing happened. She promised me that she will make sure that someone calls me today, still nothing. Can someone have the courtesy from Gautrain to contact me and give me feedback on the progress and status of my refund? I mean really now