Bad Staff Attitude Towards Commuters

Hi, <br> <br> I tried to renew my 35 day pass today, paying in cash. However, the first machine only accepted R1200 and then it wouldn't accept any further money. I cancelled my transaction and tried to renew the pass at the teller who informed me that she couldn't renew my pass as the old one hadn't expired, however, I've been renewing my pass early for a couple of months.<br> <br> I then tried to renew the pass on a different machine, however, after inserting R1300 an error occurred, the machine cancelled my transaction and did not refund me the money.<br> <br> I then informed a staff member, who said she needed the assistance of her supervisor to refund me my card.<br> <br> The supervisor had an extremely bad attitude, she lectured me about how all of this is my fault as I didn't listen when they told me that I couldn't reload my card. She failed to acknowledge that the incident is in any way the machines fault and accused me of harassing the staff, when I only spoke to the staff twice: To inform them of the incident and to inform them that they opened the wrong machine.<br> <br> This kind of attitude is completely unnecessary, and false acquisitions of harassment are completely uncalled for.<br> <br> Regards,<br> Lukas