Bad Service

On Friday 18 Sept 2015 @ 17:34, I purchased a 7 day trip card number ( *** ***04 4834) to From Jhb Park to Midrand, the transaction was processed successfully in my account I have a bank email and internet bank statement to prove. however the card processing was incomplete. The machine gave me an error message after deducting the funds successfully.<br> <br> However it seems I need to get a bank statement that's stamped in order for my to be refunded. It's an inconvenience, I'm sure Gautrain the must be another way to resolve the problem. I need to be clear it's your system that(Gautrain) failed me. <br> .